Self-Storage Secret Shopping
At just $50, our virtual secret shopping service evaluates the entire customer experience, from inquiries to renting. We assess phone calls and online inquiries to identify strengths and areas for improvement, helping facilities enhance service quality and staff professionalism.
Phone Call Evaluation
During our evaluation process when we contact your facility, we meticulously assess the quality of customer service, including response times and the courteousness of staff interactions, the professionalism from your team members, and the precision and reliability of the information they provide.
Comprehensive Checklist
A comprehensive checklist will be provided after we call your facility and will include evaluations of customer service quality, staff professionalism, response time, accuracy of information given, pricing transparency, and overall customer interaction experience.
Actionable Feedback
Our actionable feedback provides targeted recommendations to enhance service quality, improve staff performance, and elevate the overall customer experience at your facility.
