Self-Storage Secret Shopping
At just $50, our virtual secret shopping service evaluates the entire customer experience, from inquiries to renting. We assess phone calls and online inquiries to identify strengths and areas for improvement, helping facilities enhance service quality and staff professionalism.
Phone Call Evaluation
Comprehensive Checklist
A comprehensive checklist will be provided after we call your facility and will include evaluations of customer service quality, staff professionalism, response time, accuracy of information given, pricing transparency, and overall customer interaction experience.
Actionable Feedback
Our actionable feedback provides targeted recommendations to enhance service quality, improve staff performance, and elevate the overall customer experience at your facility.